As a female, going to the mechanic causes deep anxiety. I know the basics of my car, but sometimes it's like they mechanic is speaking french (and I don't speak french) when they're talking about this hose, that fluid, this piece, blah blah blah.... Scott took the time to explain the issues with my car and gave me options for a solution instead of just saying this is what you need to do and this is the cash you need to shell out. I appreciated his time and the details he provided, he was genuine. And that, my friends, is priceless (no matter how much you have to spend on your car sometimes). I'll be coming back for sure. Btw, the one star comments are HILARIOUS, you should read them if you're waiting in line somewhere. But also pay attention to the owner responses... someone has to care deeply about their business and reputation if they take the time to read and respond to disgruntled folks (who may or may not be unreasonable trolls)... who knows.